After-sales service concept

Canroon recognizes the importance of a comprehensive sales and service system, considering distributors and users as key partners in the company’s development. We have established a standardized marketing network and a mature technical service management system nationwide. To ensure product support, we offer an 18-month complimentary warranty.

For in-warranty products, Canroon’s engineers provide fast, timely, and efficient no-charge repairs. For out-of-warranty products, users will still receive fee-based technical support from our professional team.

After-sales service commitment

1.Warranty Period

a. 18-month complimentary warranty: Starting from the shipment date, under normal use conditions, free warranty service covers any failure or damage within 18 months.

b. Chargeable repairs during warranty (applicable to):

① Faults/damages caused by improper installation, storage, or usage;

② Failures arising from non-intended use;

③ Unauthorized repairs, modifications, or disassembly;

④ Human errors (e.g., liquid spills, incorrect wiring);

⑤ Force majeure (e.g., lightning, earthquakes).

c. Lifetime fee-based maintenance for out-of-warranty products.

d. 3-month warranty for repaired parts (from Canroon’s delivery date).

2.Support Hours: 24/7 phone consultation.

3.Response Time: Service center staff will answer calls within 3 rings.

Service Flow Description

  • Service Request
    01
    Service Request
    For immediate support, choose your preferred contact method:
    Call Service Hotline: +86 755 2689 0923
    Submit Online: Submit a ticket via our Technical Support page
    Email: support@canroon.com (attach error photos if available)
  • Initial Remote Support
    02
    Initial Remote Support
    Our technical team will promptly:
    ● Respond to your service request
    ● Provide real-time troubleshooting guidance
    ● Offer preliminary solutions
  • On-Site or Repair Service
    03
    On-Site or Repair Service
    If unresolved remotely, we will:
    ● On-site Service: Certified technician dispatched promptly
    ● Return Service:  Customer sends equipment to designated service center
  • Required Information
    04
    Required Information
    For faster service, prepare:
    ● Your contact details
    ● Product information (model & serial number)
    ● Detailed fault description
  • Post-Service Follow-Up
    05
    Post-Service Follow-Up
    After service completion, Canroon will:
    ● Monitor machine performance to ensure optimal productivity.
    ● Conduct a satisfaction survey to further improve service quality.